Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Harpy platform and related websites and services (the “Service”), operated by Provider CARE Consulting LLC (“Harpy,” “we,” “us”). By creating an account or using the Service, you agree to these Terms. Harpy is sold to you as an individual clinician, and you subscribe on your own behalf rather than on behalf of an employer.

If you do not agree to these Terms, you may not use the Service. Additional terms may apply to specific features.

Harpy provides patient-experience tools for individual clinicians in dental, healthcare, and allied-health settings. The Service may include a tap-only patient feedback link, a private read of the feedback you collect, a public profile or card you choose to publish, reputation signals drawn from public listing data, analytics, drafting assistance, and related features.

Harpy is a software service. It does not provide medical, dental, legal, financial, employment, or professional advice, and it is not a substitute for your professional judgment.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for the activity that occurs under your account, and for keeping your credentials secure.

You are responsible for your own professional obligations, for any notices or permissions your setting requires before you share a feedback link, for review-platform obligations, and for anything you choose to publish from the Service.

Harpy may offer subscriptions, trials, or promotional plans at the prices and terms stated at signup. Unless otherwise stated, subscriptions renew automatically until canceled.

You authorize Harpy or its payment processor to charge the payment method on file for applicable fees and taxes. You can cancel as described in the Service. Fees already paid are non-refundable except where required by law or expressly stated in writing.

As between you and Harpy, you retain ownership of data you submit to the Service (“Customer Data”). You grant Harpy the rights needed to host, process, transmit, display, secure, and otherwise use Customer Data to provide and improve the Service, comply with law, and enforce these Terms.

You represent that you have all rights, notices, permissions, and consents needed to provide Customer Data to Harpy and to allow Harpy to process it as described in these Terms.

Do not submit protected health information (“PHI”) to Harpy. No plan permits it. Harpy does not accept PHI, does not have a Business Associate Agreement with any vendor, and does not act as a business associate.

The Service is built so that there is nowhere to put PHI: the patient feedback link is tap-only and collects no name, contact detail, login, appointment time, or free text. Do not enter patient identifiers or clinical detail anywhere else in the Service either. Harpy may refuse, suspend, or remove any use of the Service that appears to route PHI into it.

You may not use Harpy to mislead patients, review platforms, or the public. You may not use Harpy to gate review invitations based on sentiment, suppress negative feedback, offer incentives for public reviews, fabricate reviews, or otherwise violate review-platform rules or advertising, endorsement, consumer-protection, or professional regulations. The Service shows the same public-review option to every patient at every rating, and you may not attempt to work around that.

Harpy may provide workflows or drafting assistance, but you remain responsible for deciding what to send, post, or publish and for ensuring those actions are lawful and professionally appropriate.

Harpy may include AI-assisted features. AI outputs are drafts, classifications, summaries, or suggestions. They may be incomplete or incorrect and must be reviewed by an appropriate person before being used for public communications, patient-facing actions, or other important decisions.

You must not submit PHI or other restricted information to AI-enabled features. The review text Harpy sends to its AI provider is text that is already published publicly on a review platform. For eligible OpenAI API calls, Harpy treats store=false as a data-minimization control. It is not a Zero Data Retention claim, and Harpy does not have contracted Zero Data Retention.

You agree not to misuse the Service, including by attempting to access it without authorization, interfering with its operation, bypassing access controls, scraping, reverse engineering, introducing malicious code, uploading unlawful content, violating the rights of others, or using the Service in violation of law, professional regulation, or platform rules.

The Service, including its software, design, and content (excluding Customer Data), is owned by Harpy and its licensors and is protected by intellectual-property laws. This includes Harpy’s interfaces, workflows, taxonomy, models, analytics methods, prompts, designs, documentation, and brand assets.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service in accordance with these Terms. No rights are granted except as expressly stated.

The Service relies on third-party providers for hosting, the database, transactional email, payments, bot mitigation, analytics, maps and public listing data, and AI classification. Your use of those services may be subject to their own terms, and we are not responsible for third-party services. Harpy has no Business Associate Agreement with any of them, and needs none, because no protected health information flows through the Service.

Where the Service uses Google Maps Platform, Places, or public listing data, you are responsible for using connected third-party accounts and that listing data in a way that complies with applicable terms, platform policies, professional duties, and law.

Some features may be released as pilot, beta, preview, or early-access features. These features may change, be unavailable, or be discontinued at any time. Unless a separate written agreement says otherwise, Harpy does not provide a service-level agreement or uptime commitment.

We may add, change, suspend, or remove features over time, including to improve the Service, address security or compliance needs, or respond to third-party provider changes.

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, create risk for Harpy or others, fail to pay fees, or use the Service in a way that could violate law, contract, professional rules, or platform policies.

On termination, your right to use the Service ends. Data export, deletion, and retention will be handled as described in the Service and our Privacy Policy.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. Harpy does not provide medical, legal, or professional advice.

To the fullest extent permitted by law, Harpy will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or data. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the claim.

To the extent permitted by law, you will defend, indemnify, and hold harmless Harpy from claims arising out of your Customer Data, your use of the Service, your violation of these Terms, or your violation of law, professional rules, review-platform rules, or third-party rights.

We may update these Terms from time to time. If we make material changes, we will provide notice as required by law. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Idaho, United States, without regard to its conflict-of-laws rules, except where a mandatory law of your jurisdiction provides otherwise.

Questions about these Terms can be sent to legal@harpy.rocks.